Privacy Policy

1. Introduction

Welcome to iSupportive.com ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our WordPress support services.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

2.1 Personal Information

• Name and email address when you create an account or submit a support request
• Website URL when you request WordPress support services
• Payment information when you purchase premium or urgent support services
• Communication records including support tickets, live chat messages, and emails
• WordPress site access credentials (if voluntarily provided for troubleshooting)

2.2 Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Device information and screen resolution
• Referral source and search terms used to find our website

3. How We Use Your Information

• To provide, maintain, and improve our WordPress support services
• To process transactions and send related information
• To communicate with you about support tickets, updates, and promotional offers
• To monitor and analyze usage trends to improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (e.g., payment processors, cloud hosting, analytics tools)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, regular security assessments, access controls, and secure coding practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Support ticket data is retained for up to 3 years after resolution. Account data is retained for the duration of your account and up to 1 year after deletion. You may request deletion of your data at any time through your account settings or by contacting our support team.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your data for specific purposes
• Restriction: Request limitation of processing of your personal data

8. Cookies & Tracking

We use cookies and similar tracking technologies to collect information about your browsing activity. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled. For more details, refer to our cookie consent banner when first visiting the site.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will take steps to delete it promptly.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at: