WooCommerce repair for stores that cannot take orders
WooCommerce checkout not working?
Payment errors, a spinning checkout, or orders stuck after an update? Describe the failure. We investigate the checkout flow and explain the repair scope and cost before paid work starts.
Request a Free Checkout ReviewNo account needed. Availability confirmed after review. Never include payment details or passwords.
Which part of checkout fails?
- Checkout spins or will not submit
- We examine browser errors, checkout requests, caching exclusions, and conflicts between payment, theme and checkout plugins. Include whether the failure affects guests, signed-in customers, or both.
- Payment option missing or transaction rejected
- We check gateway configuration, supported currency, shipping conditions and provider errors. Bank declines and merchant-account restrictions need the payment provider; changing WordPress code cannot override them.
- Payment received but order not completed
- We trace webhook delivery, order notes and status changes. Confirm the provider’s payment record before attempting another charge or manually changing an order.
- Checkout broke after a plugin or theme update
- We compare changed versions and reproduce the issue in a safe test environment. A compatibility fix should preserve the checkout features your customers need.
Protect orders before changing the store
Preserve a current backup and note the first failed order time. Avoid disabling every plugin on a live store or restoring an old database over new orders. Send a redacted error message, the affected checkout URL, gateway name and recent changes.
For self-service diagnosis, WooCommerce’s official conflict-testing guide explains how to isolate conflicts. Use staging when possible; a live store needs a test and recovery plan.
From request to verified repair
- Review: describe the symptom and impact. We confirm whether we can help and when.
- Agree scope: define paid investigation or repair, access, backups and test method before work starts.
- Diagnose: reproduce the failure and distinguish plugin conflicts, configuration problems and provider-side errors.
- Verify: check the agreed customer path, payment outcome and resulting order status. Receive an explanation of changes and any remaining limitations.
Before you request help
Is the repair free?
The initial issue review is free. Investigation and repair may require paid work. We confirm availability, scope and cost before you agree to proceed. Sending a request does not buy a repair or subscription.
Can you help if payments succeed but orders stay pending?
Yes, describe the order status and the payment provider involved. We compare order notes, gateway events and webhook delivery to distinguish a payment failure from a missed status update. Do not retry or refund payments blindly.
Will you test payments on my live store?
We agree on a test method first, using staging and the payment provider’s test mode where possible. A live transaction, refund or change to payment settings requires your approval. Do not send card numbers, API secrets or customer records in this form.
What access will you need?
Start with your store URL, error message and recent changes. After review, we discuss temporary WordPress or hosting access and relevant logs. Use a separate account with only the permissions needed, and revoke it when the agreed work ends.
How quickly can checkout be restored?
Timing depends on availability, access and the cause. Mark your request urgent if customers cannot order. We confirm response timing after reviewing the request; a gateway outage or account restriction may require the provider’s help.
Need WordPress Help?
Describe your WordPress issue and our human team will review it first. If we can help, we will create your customer access and share the next step before any payment is requested.
Free Human Review
No invoice is created before we review your request and explain the next step
Fast Response
We confirm response timing and availability when we review your request.
WordPress Repair Help
Plugin conflicts, failed updates, and broken site features
Common Issues We Fix
Describe Your WordPress Issue
Prefer email? [email protected]. Send symptoms only; do not email passwords or payment details.